Patient rights charter



Patient rights charter

First axis

Is to provide the patient with optimal health care services

  1. It should be worthy of human dignity and respect values, cultural and religious beliefs.
  2. It should be based on honesty, fairness, politeness and kindness.
  3. It should be beyond any ethnic, cultural, religious, illness, and gender discriminations.
  4. It should be based on the knowledge of the day.
  5. It should be based on the superiority of patient benefits.
  6. The distribution of health resources should be based on equity and patient health priorities.
  7. It should be based on the coordination of care pillars, including prevention, diagnosis, treatment and rehabilitation.
  8. It should provide all essential and basic amenities, without imposing pain and unnecessary restrictions.
  9. It should pay special attention to the rights of vulnerable groups of society, including children, pregnant women, elderlies, psychiatric patients, prisoners, mentally and physically disabled people, and orphans.
  10. It should be at the earliest possible time and with respect to the patient time.
  11. It should consider the variables like language, age and sex of service recipients.
  12. In emergency care, it should be regardless of cost, and in elective (non-emergency) cases it should be based on defined regulations.
  13. In emergency care, if the provision of appropriate services is not possible, the patient should be transferred to an equipped unit after providing the necessary services and explanations.
  14. In the final stages of the patient's life, in which the patient's condition is irreversible and his death is imminent, the services should be provided with the aim of maintaining his comfort. For his comfort and reducing his pain and suffering, paying attention to his psychological, social, spiritual and emotional needs is important. His family and he have right in the last moments of his life to be with the person who wants to be accompanied.

Second axis

The information should be provided to the patient in an appropriate and sufficient manner.

  1. The provisions of the charter of patient rights at the time of admission.
  2. The hospital's predictable costs and conditions, including medical and non-medical services, and insurance policies and the introduction of supportive systems at the time of admission.
  3. The names of officials and the professional rank of the members of the medical team responsible for providing care and other occupations
  4. Diagnostic methods and strengths and weaknesses of each method and possible complications of diagnosis, prognosis and its complications, as well as all the effective information on patient decision-making process.
  5. How to access the physician and the main members of the medical group over time.
  6. The patient can access the data recorded in his case and receive its image and request correction of the mistakes.

Third axis

The right to choose and decide freely in receiving health care services should be respected.

  1. Choosing a doctor in the framework of criteria and choosing and asking a second doctor as an advisor.
  2. Registering the patient's prior opinion about the treatment measures that the patient is legible to decide, accepting or rejecting the proposed treatments after knowledge of the possible complications arising from admission or rejection, except in cases of suicide or in cases of refusal to treat puts someone else at high risk.
  3. The patient's choice and decision must be free and informed on the basis of adequate and comprehensive information.
  4. As the information is provided, the patient is given enough time to decide and choose.

Fourth axis

The provision of health services should be based on respect for patient privacy and respect for the principle of secrecy.

  1. The observance of the principle of secrecy regarding patient information is mandatory unless otherwise provided by law.
  2. In all stages of care, including diagnosis and treatment, the patient's privacy must be respected. It is necessary to take all necessary measures to ensure his privacy.
  3. Only the patient, treatment group and the authorized persons on the patient's side and those who are permitted by law are allowed to access to the information.
  4. The patient has the right to have a committed person at the diagnostic stages, accompanying one of the parents at all stages of the treatment is the right of the child, unless this is contrary to the medical necessity.

Fifth axis

Access to an effective system for addressing patient complaints.

  1. Every patient has the right, if he claims the breach of his rights, which is the subject of this charter, to complain to competent interlocutors without disturbing the quality of receiving health care.
  2. Patients have the right to know how to handle their complaints.
  3. The damage caused by the failure of the health service providers should be compensated for after the examination and proof in accordance with rules at the shortest possible time.
  • In the implementation of the provisions of this charter, if the patient, for any reason, lacks the capacity to make a decision, application of patient rights - mentioned in this charter – is the responsibility of the legal decision-maker. However, if the alternate decision maker, in contrast to the doctor's opinion, prevents the patient from being treated, he can appeal decision making through the relevant authorities.

If the patient does not have enough capacity to make decisions, but he can decide on a part of the treatment process, his decision should be respected.